Cookie Policy

Last updated: 25 April 2014

This Privacy and Cookie Policy covers [Intrinsic’s] treatment of personally identifiable and other information that Intrinsic collects and receives. ‘Data’ and ‘Information’ includes information about you that is personally identifiable like your name, address (including email address), or phone number, and that is not otherwise publicly available. The Policy also provides information to help you understand the use of cookies on the Intrinsic websites.

Data security

In order to check your identity, and protect you and your money from fraud, we may ask for personal information at the start of our relationship and in subsequent communications. This is a requirement of the 1998 Data Protection Act and is important to help safeguard you against potential crime.

Privacy Policy

We will only use your personal data in line with the provisions of the Data Protection Act. Your data will be used to process your request.

Sometimes we may provide your data, by electronic or other means, to:

  • other companies within the Old Mutual Wealth and the Old Mutual groups of companies (if we regard this as necessary to service your plan)
  • your financial adviser
  • a third party to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases)
  • third parties who perform tasks for us to help us service your plan (these third parties may be based in countries outside the European Economic Area (EEA)).

Whilst countries outside the EEA may not have data protection laws equivalent to the UK’s, we will ensure that third parties agree to treat your data with the same level of protection as if we were dealing with it.

We may also share your data with other organisations, including the police, and check and/or file your data with fraud prevention agencies and databases to prevent and detect fraud. If we are given false or inaccurate information and we suspect fraud, we will record this. Your data may be made available to third parties where required by law, court order or regulation.

Intrinsic may also use your data for assessment and statistical analysis purposes. Where we have obtained your consent to do so, we may also use the data to keep you informed about any special offers you may be entitled to or about products and services, available from Intrinsic, which we think may be of interest to you.

Using fraud prevention agencies

We have systems that protect us and our customers against fraud and other crime. Customer information can be used to prevent crime and trace those responsible. We may share your personal information from your account with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • checking details on applications
  • checking details on claims
  • recovering debt
  • checking details of job applicants and employees.

Recording telephone calls

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.

Using your details for service contact

Different methods of communication may be used when sending you information about your request. Most of the time contact in connection with products held or applied for will be by letter or telephone, but you may also be sent updates by text message or email when it is believed to be appropriate. You can ask us to stop sending these text messages at any time. Additionally, in extraordinary circumstances (such as natural disaster or civil unrest) we may also send you updates by text message or email. If we decide to use email to contact you, we will only do this if we have ensured that using email will not put your information at risk, or, if you have requested we email you and after we have explained the risks of sending an insecure email and that you are happy to accept that risk.

If you send us emails, such as from your personal account, then remember that the message may not be secure and there is a risk that it could be intercepted. If you choose to send an insecure email, please keep the amount of confidential information you include to a minimum.

Obtaining a copy of your information and making changes

You can make changes to your information and marketing preferences held by Intrinsic at any time.

Under the Data Protection Act you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. For further details on how to request a copy of your information, please write to:

The Data Protection Officer
Intrinsic Financial Services
Wiltshire Court
Farnsby Street
Swindon SN1 5AH

We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our websites may automatically collect information from your computer using cookies which provide us with limited personal information. We will use this data primarily:

  • for security
  • to enhance and personalise aspects of our service
  • to show that you have read any relevant legal information
  • to analyse how our site is used.

The tables below explain all the cookies we use and why. The list below shows the websites included in this policy. Please see the relevant table for the website you are visiting:

Cookie Name Purpose More information
Universal analytics __ga
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Instances of the following __utma, __utmb, __utmc, __utmz and__utmv may still be evident from instances of Classic Google Analytics code. The __gat cookie allows us to use data from Google’s Display Advertising Network to provide more demographic information about users. See an overview of privacy at Google.

Most web browsers allow control of most cookies through the browser settings. If at any time you wish to withdraw your consent for cookie usage then please delete the cookies generated by our websites from your browser. Please note that deleting any of these cookies may result in you not being able to enter or use all of the features of our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page

Advertising Cookies

We may use advertising cookies to help us deliver more relevant, targeted online advertising. This means that based on the pages you visit on our site, you may see our advertisements on selected other websites. The information collected is anonymous and does not contain any personal data.

Content posted by you

If you post any personal information to any of our public forums or blogs, this information may be made immediately available to the general public and may be indexed by search engines. You should exercise caution if you choose to disclose personally identifiable information in a publicly accessible area and will be solely responsible for any information that you disclose and disseminate on publicly accessible areas. If you post any content in breach of our site’s terms of use we may inform any internet provider and law enforcement agencies about the content and your behaviour.

Changes to the Privacy Policy

From time to time we may be required to update this Policy. If we make any substantial changes to the way we use your data we will notify you of the change through an appropriate message when you next visit our website. All changes will be accessible from Intrinsic through the 'Privacy and Cookie Policy' and notification of the last date of change will be placed at the top.